Frequently Asked Questions

First and foremost, unlike many other online shopping sites that source the products *after* you place an order with them, we have more than 95% of the fast moving products listed on our website in stock with us. This means that your orders are fulfilled much faster. Our pricing policy makes sure that you get the best deals on any product that you order from us - all products are priced at much below the actual MRP.

"My Account" allows you complete control over your transactions at Theitdepot. Not only can you manage / edit all your personal data like address, phone numbers, email ids, you can change your user ids and passwords. You can also track the status of your pending orders or edit them through this section.

You shopping cart, wish list and other account specific information is stored in the databases residing on our server. We do not use cookies to store this information. This is why you need to log-on to identify yourself to the server and access these services

You can retrieve your password if you remember your login ID. Go to the page and enter your login ID in the textbox provided at the bottom of the page. Then click the Recover Password button. Your password will be emailed to you at the email address that you provided while registering with us. In case you're unable to recover your forgotten password, you can email us at sales@theitdepot.com for assistance.

A shipping charge is applicable on all items at Theitdepot except for Theitdepot Gift Certificates. To find out the actual shipping charges applicable for various items, please read through the Theitdepot Shipping Charges and Policies.

If a product is not listed on our website, it does not necessarily mean that we do not have it in stock. If you're looking for a product that is not listed at Theitdepot, please e mail us at sales@theitdepot.com. We will try to put the product for sale online and send you an email notification as soon as possible.

All item prices on Theitdepot are inclusive of sales tax (wherever applicable), and hence you need not add any extra value toward sales Taxes. Some states in India however have additional levies like octroi. These are additional and need to be borne by you, wherever applicable.

We use speedpost to deliver items ordered for delivery at India.We deliver most items at Theitdepot across 850 locations in the country. For details on a particular location please mail sales@theitdepot.com

All products are insured for transit damage If a product has been damaged in transit please contact us immediately. If a new product is defective and is not working please email us at support@Theitdepot.com for details on how to proceed with service and replacement. Please do not accept any package that has been opened. All products are sealed and then dispatched. If the seal is broken do not accept the package and mention the same on the airway bill.

For all IT components Once the box packing has been opened it cannot be restocked and resold without informing the customer that it is an opened piece, furthermore the warranty, registration etc ,, make returns a problematic issue. A few products can be returned If the product has not been opened and is returned, a 20% restocking fee will be levied. Please confirm with support@theitdepot.com before returning the product to confirm whether the product can be returned or not.

Theitdepot offers you a variety of convenient payment options to choose from, so that you can transact at Theitdepot conveniently in a secure manner. We hope that offering you with multiple payment options makes you more comfortable shopping with us. To choose what best works for you, please check out all the Various Payment Options

At Theitdepot, it is safe to use your credit card to make payment for your order. Theitdepot uses the latest encryption technology to ensure that information is transmitted from your browser to our servers safely over the Internet on a Secure Socket Layer (SSL) link. In fact, Our payment gateway providers (Axis Bank)) have a secure digital certificate from Verisign Inc., one of the world's largest secure digital certificates issuing company. All your personal information like user name, passwords, transaction history are encrypted so that they cannot be read as it travels over the Internet. Further, at Theitdepot, we do not collect any credit card information. All credit card details are processed directly at the bank Payment gateway and as such you can be rest assured.

Yes and No. For specific products the order can be cancelled but for some products the product is procured specifically against this order and it cannot be returned. Please check with customer service if it is possible to cancel an order for the particular product.

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with Theitdepot. To check the status of your pending orders, click on the ""My Account"" link in the top right of any page on our store. This will take you to your My Account page, where you can click on the ""Order status"" link to view the status of your order.

To review the details of orders that have already been fulfilled, you can click on ""History"" link on your My Account page. To get the details of a specific order, click on the specific Order Number.

Your order passes through several states before it finally enters the 'Delivered' state after it is delivered to you or to the shipping address you entered while ordering. The following are the states through which the order goes through and their meanings:

Pending Approval : Your order has been logged on the store. The order will be verified for delivery address and availability of product.

Pending Authorization : We have yet to get the authorisation from the bank or we are waiting for the bank to get back to us with the authorisation of your order.

In Process : We have received the payment approval from the bank and we are processing your order.We have started the process of procuring the items in your order and are waiting for them to be delivered to us.

Ready to ship : We have procured the items in your order, have packed the items and will handover the consignment to our delivery partner for shipment.

Shipped : Your order has already been shipped out of our warehouse and is on its way to your delivery location.

You can send a mail to us at support@theitdepot.com and we will only be glad to help you. You can also chat with one of our Customer Service Representative using the "Live Customer Service" link available on the top right corner of every page on the store.